Director of Client Services

Location: San Jose, CA
Date Posted: 06-28-2013

The Director of Client Services will report to the Vice President of Client Services. The director will be responsible for client service functions including hiring, training, process automation, development and nurturing of client relationships, and client management best practices. The Director of Client Services will be responsible for improving both client satisfaction and service delivery efficiency that will result in high customer retention and growth.

Main Duties:

  • Assist in determining the strategic direction of the Client Service organization
  • Interact and communicate daily with clients and various levels of management
  • Develop strong business relationships with high-profile clients
  • Interface with clients to develop and execute strategies and initiatives to meet client's business objectives
  • Continually grow existing client relationships by offering clients value-added solutions that meet their business needs
  • Develop problem-solving and process-improvement strategies to increase efficiency and profitability
  • Establish quality and efficiency standards in all areas of responsibility and ensure that these standards are measured and reviewed on an ongoing basis
  • Effectively communicate details of direct marketing (or customer service) programs to sales, operations, IT and other departments tasked with the successful delivery of these programs
  • Ensure seamless integration and implementation of client programs
  • Develop workforce strategies to facilitate organizational change initiatives
  • Establish clearly defined goals and objectives and communicate these to associates through informal and formal meetings and performance planning
  • Negotiate contract renewals including fees and performance guarantees

What you can expect from us:

  • Highest Salary and Bonus Structure in The Industry
  • Health, Vision and Dental benefits
  • Paid Vacation - $7,500 Annual Vacation Bonus
  • 401K Options
  • Auto and Life insurance
  • Casual Work Environment
  • Flexible Work Week
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